One of the most common problems encountered during the moving process is going beyond the agreed price or being asked for unexpected additional fees. This situation can lead to financial strain and further increase the stress of moving. However, remember that as a consumer, you have certain legal rights, and knowing these rights can protect you from such grievances.
1. Make a Written Contract: Before moving, make sure to have a written contract with the company. The scope of services, price, moving date, and any possible additional fees should be clearly stated. This contract will be your main reference in case of financial disputes.
2. You Have the Right to Apply to the Consumer Arbitration Committee: If the issue with the company leads to financial harm and you cannot find a solution, you can apply to the Consumer Arbitration Committee in your place of residence. As of 2025, the committee is authorized to handle disputes up to 104,000 TRY.
3. Keep Invoices and Documents: Make sure to receive an invoice for the service and keep all written correspondence. These documents should be kept as evidence in case of a complaint or legal action.
4. Be Careful with Advance Payments: Approach companies that request an advance payment before moving with caution. If an advance is required, make sure to put the amount and refund conditions in writing.
5. Work with Reputable Companies: Getting recommendations from people who have had positive experiences or reviewing comments about the company is one of the best ways to reduce risks.
Moving is already a challenging process, so taking these precautions is crucial to avoid additional financial troubles. Remember, being an informed consumer will protect you from potential grievances.